Q.Can you pick up artworks through an on-site visit?
A.
Yes, we can — anywhere in Japan or overseas. We’ll arrange pickup according to the artwork’s size, condition, and your budget, ensuring safe and professional handling.
Q.How far can you travel for on-site service?
A.
We can travel anywhere — nationwide and even internationally. Please feel free to contact us regardless of location.
Q.Can I request only on-site installation?
A.
Yes, we offer on-site installation as a standalone service, even if your frame was purchased elsewhere.
Q.I’d like to display artwork outdoors — is that possible?
A.
Yes, it’s possible. We’ll suggest suitable installation and protection methods based on the material and environment of your artwork.
Q.Do you provide exhibition design services?
A.
Yes, we do. We can propose exhibition layouts and design plans that suit your space concept and presentation goals. We tailor our approach based on your specific requirements, so please feel free to discuss the details with us.
Q.Will there be any cancellation fees if I change the installation date?
A.
Yes, a cancellation fee will apply. In addition, since our installation staff are scheduled in advance, a new travel or service fee may also be charged for rescheduling. If you wish to change your installation date, please contact us as early as possible.
Q.I’d like to arrange a surprise gift, including installation — can I make a reservation?
A.
Yes, certainly. We’ll coordinate the schedule based on your preferred date and time. To ensure smooth installation, we’ll confirm details such as the location and day-of arrangements in advance. Please feel free to contact us to discuss your plan.
Q.Can you move a frame you previously installed to another room?
A.
Yes, we can. Please note that an additional on-site service fee will apply for the relocation work.
Q.Can I order and have only picture rails installed?
A.
Yes, absolutely. We handle everything from ordering the rail itself to installation. We’ll recommend the most suitable product based on your space and intended use — please feel free to contact us.
Q.Can you professionally arrange and install multiple frames at an event venue?
A.
Yes, we can. We install frames with careful attention to layout, height, and visual balance, in harmony with the venue’s concept. We also select mounting methods suitable for each wall type and environment to ensure both safety and visual appeal. Custom plans can be arranged to match your budget — please feel free to consult us about layouts or installation options.
Q.Can you install frames in a building without an elevator?
A.
Yes, we can. However, depending on the delivery route, frame size, and weight, prior confirmation may be required. We’ll plan the safest and most suitable installation method, so please feel free to contact us for details.
