FAQ

FAQ

Framing
Q. Can I order only mat boards or acrylic panels?
Q. Can I place multiple orders at once?
Q. Can you make special frame shapes such as 20-sided designs?
Q. Can you create a frame with an original design?
Q. Are there any other protective materials besides acrylic and glass?
Q. What’s the difference between wooden and aluminum frames?
Q. How should I care for the frame and acrylic surface?
Q. How can I frame a work that has wrinkles or creases?
Q. I want to frame a calligraphy piece, but the paper is uneven. Can you fix it?
Q. Will an oil painting I bought overseas fit into a standard Japanese frame?
Q. Do you make acrylic display boxes?
Q. I want to frame a poster that has been rolled up for a long time. Can you make it flat again?
Q. What materials are available for frames?
Q. What is the smallest size you can make for a custom frame?
Q. Do you have an online list of ready-made frame stock?
Q. Do you handle artwork restoration or repairs?
Q. Can you provide backing (urauchi) for ink paintings or calligraphy works?
Q. My frame is damaged — can you repair it?
Q. Do you accept bulk or corporate orders?
Q. Do you have lightweight frames?
Q. Do you carry anti-reflective glass or acrylic?
Q. Should I bring my artwork to the shop?
Q. Can you frame my artwork on the same day?
Q. How can I prevent my artwork from deteriorating over time?
Q. What’s the difference between ready-made and custom-made frames?
Q. What are the advantages of choosing a custom-made frame?
Q. What’s the difference between acrylic and glass? Which do you recommend?
Q. What is the maximum size you can deliver?
Q. How thick can the artwork be for framing?
Q. What is the maximum size you can handle?
Q. Can you attach a frame to a mirror I already own?
Q. Is it possible to frame my artwork without altering or touching it directly?
Q. Can you frame fabric, scarves, or embroidery works?
Q. Can you replace the artwork in an old frame?
Q. Do you offer traditional mounting (hyougu/hyousou) for scrolls or similar works?
Q. I live overseas — how can I consult with you?
Q. What kind of advice can you give when choosing a frame?
Q. Is there a way to protect my artwork from sunlight and fading?
Q. Can I bring my own frame or mat and ask you to mount the artwork only?
Q. Can I request only the canvas stretching?
Q. I bought an oil painting overseas and brought it back rolled up (removed from the frame). Can you re-stretch it?
Q. Can I leave my artwork with you?
Q. Can the frame stand on its own?
Q. How much should I budget for framing?
Q. Can you frame three-dimensional artworks?
Shipping & Delivery
Q. Is there insurance or coverage for shipped items?
Q. Can you ship artworks overseas?
Q. Can I request only packing and shipping?
Q. Can you pick up my artwork? Do I need to pack it beforehand?
Q. What delivery or shipping options are available?
On-Site Service & Installation
Q. Can you pick up artworks through an on-site visit?
Q. How far can you travel for on-site service?
Q. Can I request only on-site installation?
Q. I’d like to display artwork outdoors — is that possible?
Q. Do you provide exhibition design services?
Q. Will there be any cancellation fees if I change the installation date?
Q. I’d like to arrange a surprise gift, including installation — can I make a reservation?
Q. Can you move a frame you previously installed to another room?
Q. Can I order and have only picture rails installed?
Q. Can you professionally arrange and install multiple frames at an event venue?
Q. Can you install frames in a building without an elevator?
Payment & Billing
Q. Can you issue quotes, invoices, or receipts?
Q. Do I pay before or after?
Q. What payment methods do you accept?
Others / Miscellaneous
Q. Is Chairman Yoshikawa still active?
Q. Do you offer gift wrapping?
Q. Can I request a catalog?
Q. Do I need to make a reservation?